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Shipping & Return Policy
Thank you for shopping with us! Below are the details of our shipping methods, costs, and timelines:
Shipping Options
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Overnight Shipping: $25.00 (Arrives next business day).
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Expedited Shipping: $15.00 (Arrives in 2-3 business days).
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Regular Shipping: $8.00 (Arrives in 5-7 business days).
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Free Regular Shipping: Orders over $150 qualify for free regular shipping.
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Free Expedited Shipping: Orders over $200 qualify for free expedited shipping.
Processing Time
All orders are processed within 1-2 business days. Please note that orders are not shipped or delivered on weekends or holidays.
Shipping Locations
We currently ship within the United States.
Delivery Issues
Once your order has shipped, we will provide tracking information via email. If you experience issues with delivery, please contact us at thatbenjaminbutton@yahoo.com.
Return Policy
At Benjamin Buttons & Friends, we want you to be completely satisfied with your purchase. Please review our return policy below:
Eligibility for Returns:
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Returns are accepted within 30 days of purchase.
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Items must be unused, in their original condition, and in the original packaging.
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Customized or personalized items, including pre-ordered books & digital items, are non-refundable unless there is a manufacturing defect.
Return Process:
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Contact us at thatbenjaminbutton@yahoo.com with your order number and reason for the return.
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Once your return request is approved, you will receive a return authorization and detailed instructions.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds:
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Refunds will be processed within 7-10 business days after the returned item is received and inspected.
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Original shipping charges are non-refundable.
Exchanges:
We currently do not offer direct exchanges. If you need a different item, please place a new order and return the original item as per our policy.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 7 days of receipt with photos of the damage, and we will gladly help resolve with the shipper.
Non-Returnable Items:
Pre-ordered books, digital downloads, and final sale items cannot be returned or refunded.If you have any questions or concerns, feel free to reach out to our team. We’re here to help!